FAQ

Original Style has more than 30 years experience as a successful tile manufacturer and distributor. They have been producing tiles in Exeter, Devon since 1986, using a combination of quality raw materials, traditional techniques, alongside new technology.

Victorian Tile Emporium is a trusted stockist and retailer of Original Style tiles in the UK.

Absolutely! We understand how important it is to see and feel a tile in your own home. To order a sample, please visit or contact us in our showroom. The showroom team will be more than happy to help.

Victorian floor tiles, borders and hand decorated will require sealing. We recommend using LTP Matt Stone and the instructions on the product.

Most of the products are stocked and available for imminent despatch. However, some of our more specialist collections are made to order and are only available with a 4-6 week lead time.

If your chosen product is currently unavailable, our showroom team will be able to advise when the product is likely to come back into stock. Should the suggested lead time not be suitable, we would be happy to discuss alternative sizes/designs or products that may be delivered sooner.

Due to each tile being a special order item, we operate a non-return policy.

Any surplus tiles are worth keeping as they will be from the same batch and can be used should any damages occur after the tiles have been installed.

Each product page has full specification with everything you need to know. If you have any questions related to product details, please contact us. We will do our best to help you.

We use nominal dimensions throughout our website, which are subject to very slight variation within internationally accepted standards. Due to the nature of tile materials, slight variations in sizes are unavoidable and can be accommodated with tolerances in grout gaps.

We recommend that the tiles are laid by an experienced, professional tiler. If you'd like to find a recommended tiler in your area, please get in touch with us.