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In stock goods are normally dispatched for delivery within 2-5 working days. In circumstances where an item is out of stock, one of our team will be in touch with you to advise on when the item will be back in stock and if there are any alternative options available.
Most deliveries will take place Monday-Friday 8am-6pm, excluding Bank Holidays.
An additional charge may be available for express, morning or nominated day deliveries, please get in touch with our team to ask about those options.
Most orders will be delivered on very large vehicles/lorries, so it is important that any restricted access details are advised of prior to your delivery being scheduled. If the drivers is unable to deliver to the destination address, the consignment will be placed, at the driver’s discretion, at the nearest safely accessible point to the property. This may be on the drive or kerbside.
Delivery drivers cannot help handle the goods. Please ensure someone on site is able to accept, sign for and safely store the goods. Drivers are only permitted to deliver kerbside, they are not allowed to enter any private property.
All orders must be examined on delivery and any shortages, damages or other discrepancies must be reported to us within 3 working days. Failure to do so may invalidate any claims of breakages or replacements.
Due to each tile being a special order item, we operate a non-return policy. Any surplus tiles are worth keeping as they will be from the same batch and can be used should any damages occur after the tiles have been installed.